Privacy policy

Privacy Policy

Effective Date: 9 August 2026
Website: https://nancychester.co.uk
Contact: info@nancychester.co.uk

Nancy Chester respects your privacy and handles your personal information in accordance with applicable data protection law.

This privacy policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order or get in touch with us.

By using our website you accept the terms set out below.

1. Information We Collect

We collect the personal information we need in order to run our business and provide our services.

Information you provide yourself:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third party providers)
  • Correspondence with customer care

Information collected automatically:

  • IP address
  • Device type
  • Browser type
  • Data about how you use the website
  • Cookie identifiers

Information from third parties. We may receive information from:

  • Payment providers (for example Shopify Payments, PayPal)
  • Delivery and logistics partners
  • Fraud prevention services
  • Analytics and advertising platforms

2. Why We Process Your Information

We process your personal information on the following grounds:

  • Performance of a contract, to handle and deliver your order
  • Legal obligation, to meet tax and accounting requirements
  • Legitimate interest, to prevent fraud and improve our services
  • Consent, for marketing

You can withdraw your consent to marketing at any time.

3. How We Use Your Information

  • To handle and fulfill orders
  • To deliver products
  • To communicate with you about your purchase
  • To provide customer support
  • To prevent fraud and unauthorized transactions
  • To improve website performance
  • To send newsletters and offers (only with consent)

We do not sell, rent or trade your personal information.

4. Retention

We keep personal information only for as long as it is needed:

  • To fulfill orders
  • To comply with legal requirements (tax and accounting law)
  • To handle disputes
  • To prevent fraud

When the information is no longer needed it is securely deleted or anonymized.

5. Sharing of Information

We share your information only where it is necessary, with trusted providers such as:

  • Payment processors
  • Shipping carriers
  • Fraud prevention services
  • IT and hosting providers
  • Marketing and analytics platforms

All third parties are required to protect your information and process it lawfully.

6. International Transfers

Some providers may process information outside the United Kingdom. Where such a transfer takes place we make sure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Written data processing agreements
  • Adequacy decisions where these exist

7. Security

We use appropriate technical and organizational security measures, including:

  • SSL encryption
  • Secure hosting infrastructure
  • PCI compliant payment systems
  • Restricted access to customer information

No system can guarantee complete security, but we take reasonable steps to protect your information.

8. Cookies

We use cookies to:

  • Make the website work
  • Remember your preferences
  • Analyze traffic
  • Make marketing more relevant

You can manage or disable cookies in your browser. Some features may stop working without necessary cookies.

9. Your Rights

Depending on where you live and the circumstances, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent to marketing
  • Not be discriminated against for exercising these rights
  • Lodge a complaint with the relevant supervisory authority

These rights arise under the UK General Data Protection Regulation and the Data Protection Act 2018. We do not sell your personal information. To exercise your rights, contact us at info@nancychester.co.uk. If you are not satisfied with our response you may complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk

10. Children's Privacy

Our website is not directed at anyone under the age of 13. We do not knowingly collect personal information from children. If such information comes to light it is deleted without delay.

11. Pinterest API and Pinterest Data

Nancy Chester uses the Pinterest API. We use it solely to manage our own Pinterest business account: to publish and manage pins and product content, to create and monitor advertising, and to read statistics about that account's own ads and content.

No affiliation with Pinterest: Nancy Chester is an independent company. Our website and the app integration we use with the Pinterest API are not endorsed by, recommended by, sponsored by or affiliated with Pinterest, Inc. in any way. Pinterest is a trademark of Pinterest, Inc.

Our website does not ask you to connect your own Pinterest account to us, and we do not retrieve personal data about Pinterest users through the Pinterest API. The data we access relates only to our own account: business account details, our own pins and boards, our own ad campaigns, and aggregated statistics such as impressions, clicks and conversions.

Storage and deletion of Pinterest data: we do not store any information obtained through the Pinterest API other than campaign analytics relating to our own account. If the connected Pinterest account is disconnected from our app integration, or access is revoked in Pinterest's settings, all data retrieval stops immediately and any stored Pinterest-derived data is permanently deleted from our systems within 30 days. The same applies if you contact us at info@nancychester.co.uk and ask us to delete it. The only exception is data we are required by law to retain, such as accounting and tax records; that data is kept only for as long as the law requires and is not used for any other purpose.

No resale or redistribution: we do not sell, rent, license, republish or otherwise share Pinterest content or Pinterest-derived data with any third party, and we do not use it to target advertising off Pinterest. Processors acting on our behalf — for example hosting providers or a marketing agency managing the account for us — may process the data only on our instructions and never for their own purposes. This does not constitute selling or redistribution.

Pinterest's own handling of personal data is described in Pinterest's privacy policy: https://policy.pinterest.com/en/privacy-policy

12. Changes to This Policy

We may update this privacy policy. Updates are published on this page with a new effective date.

13. Contact

Nancy Chester, Data Protection
Email: info@nancychester.co.uk
Website: https://nancychester.co.uk